How to open a dispute on DHgate – Did you buy a product on DHgate and it was not delivered on time? Or maybe the product was not as described? If yes, you can get your money back by opening a dispute on the DHgate website.
DHgate.com is a Chinese business-to-business and business-to-consumer cross-border e-commerce marketplace enabling the sale of manufactured products from suppliers to small and medium-sized retailers. It is one of the largest B2B cross-border e-commerce trading platforms in China.
How to open a dispute on DHgate?
Follow the instructions below to open a dispute on DHgate;
Step 1: Visit www.dhgate.com and login to your account with your username and password.
Step 2: Click the “My DHgate” link at the top of any DHgate page. You will automatically see the list of transactions currently being processed.
Step 3: Below the “Status column”, click the icon to initiate a dispute for that transaction. You will be taken to the dispute console page.
Step 4: On the Dispute Console page, select the issue you want to report by selecting one of the following reasons;
- Report an unpaid item or
- Report an item not received or
- Not as described.
Step 5: Leave a few comments describing the reason for your complaint. Then follow the instructions on the report pages.
How to Track Your Dispute Status on DHgate
You must follow up on your dispute to ensure it is resolved. To do this, follow the steps below;
Step 2: Click the Purchase Order Number under the PO# column and then choose Dispute in the blue bar at the top of the page.
Each dispute is organized in columns, detailing the disputed transaction number, the date it was completed, the other party’s email, and the status of the dispute. The disputed status tells you whether the dispute is open or closed and whether you need to take action.
How do I get refunds on DHgate
Once the dispute is resolved in your favor, buyers can return item(s) for a refund within a specific day set by the seller: such as 3 days, 7 days, 15 days, and/or 30 days. days from the day the item or items are received. The date of receipt of the item(s) is the date stated on the official carrier’s website.
takes about 1 – 2 weeks unfortunately, because you trust the seller to inform DHGate.
What are the chances of getting a DHgate refund?
I would say 96% conversion rate. Often, buyers at DHgate always want to maintain their reputation, so they will always want to keep their record clean. They will replace the product or refund your money.
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