Ceasing a Moneygram Transfer

Moneygram is a payment services provider which allows people to send and receive money through a range of methods. In some cases, it may be necessary to cancel a Moneygram transfer; this article will explain how to do that.

Obtaining a Refund

The first step to getting a refund is to contact the Moneygram customer service representative. The customer service representative will be able to provide information regarding the status of the transfer, as well as any fees associated with the cancellation. Depending on the situation, it may be possible to obtain a full or partial refund.

Waiting Periods

It can take up to ten business days for the refund to be processed, so be patient when awaiting the refund. There may be additional delays if the transfer was made in a foreign currency, as this will require the currency to be converted back to the original amount.

If the transfer was already sent, it may still be possible to cancel it. To do this, the sender must contact the receiver directly and ask them to reject the transfer. The receiver must reject the transfer within 15 minutes of it being sent in order for the cancellation to be successful.

  • Contact customer service representative for refund information.
  • Allow up to 10 business days for the refund to be processed.
  • Contact receiver directly to request the transfer be rejected.


Cancelling a Moneygram transfer can be done in some cases, however, it is not always possible. It is important to follow the steps outlined in this article in order to have the best chance of obtaining a refund. Always contact the customer service representative prior to any transfer in order to confirm the status of the transfer and any associated fees.

Sources: Moneygram.com, Paymentsource.ca

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